Misleading advertising and rude service
We purchased the 200 model to make about 2 gallons of distilled water per day. This is half of what the website description lists as the daily output of "up to 4 gallons per day." Since the description said, "Although it may not boast the sturdiness of our heavy-duty Model 100 & 300 series, it produces the same quality and quantity of pure distilled water," I assumed it would produce a couple of gallons a day with no difficulty. Nope. After a year and a half, the heating unit burned out; we could have it repaired for $95. Though they offered a $60 discount on a 100 or 300 model, I have decided to find another company. They don't seem to understand that a customer reading "Can make up to 4 gallons a day" expects it to make up to 2 gallons per day. The VP Ryan told me that the 200 is really only good for 3 - 4 gallons per week. That is not what the description says. My second phone call with Customer Service (which was answered by Technical Service) ended up in an argument about the veracity of the website description. Rarely have I had a company representative be so rude and demeaning. If I ever have the opportunity, I will recommend not buying from this company.