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John Velez

加拿大

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Playology

I had an issue with one of the…

I had an issue with one of the playology balls I had purchased for my dog Phoenix. I contacted the Playology customer service and explained my situation. They took my claim seriously and were very professional and understanding to my case. They took the appropriate measures to address the problem and sent my dog Phoenix a small token for the inconvenience. My dog loves their toys so it's good to know they care about our animals safety and try to provide the best product they can. I highly recommend their toys but do be careful when giving your dog any new toy for the first while, or at least until your comfortable enough with its safety.

2022-02-09