Horrible Experience, Hidden Fees, Run Away...
We worked with the project manager, who agreed to a logo design based on a photo we provided with 100% exclusive ownership rights along with logo in jpg. format for a specific agreed price. However, once we were told the logo was made, they advised we had to pay more for other services, namely trademark, and we would not be able to be shown the logo until these fees were paid. After lengthy discussion, it was decided that we would request a refund, however we were told that the design work (which we had not even been provided a copy yet to review and were told a copy could not be provided without the payment of additional fees) was already done and a refund would not be addressed. When we brought up the fact the site advises 100% satisfaction guaranteed, we were told the project manager would have to call us back. After hanging up, all of a sudden we got an email with a poor copy of the logo, and it was heavily modified from what we wanted and from the photograph we sent across. Still arguing with them, but extremely frustrating and likely going to need to get the credit card involved to get our money back. Also, if you talk to Chris Jordan, be aware that he is extremely rude, will hang up on you and then call you right back and ignore everything you say to respond with a simple "nope".