Top-notch customer service for this forum owner!
We've been using WordFence at NICOclub.com for several years, and the Care level support was immensely helpful a few years ago when we experienced a large-scale attack on the sites and servers. Since we didn't need that level of support going forward, we decided to drop down to the Premium level - except the message didn't make it from our web guy to WordFence. Oops. My email to Support was handled within an hour. Margaret, Customer Support Engineer, switched our plan and processed the partial refund immediately. No hassles, no sales pitch about the benefits of the larger plan, just straightforward, honest GOOD customer service. We'll be sticking with WordFence for as long as we're online!