No customer support
I am a seller and using aftership for around 6 months. I ship hundreds of parcels to oversea every month. Their pricing is one of the cheapest among similar services, but the quality is the poorest. The most dissatisfied thing is that their customer support is totally helpless. I have had the following problems with tracking of aftership for shipments via DHL and some other shipping companies. 1. the shipping providers' original tracking page and 17TRACK show the tracking status in a timely manner, but aftership does not update the status in a timely manner. 2. the tracking that was “In transit” suddenly became “Pending” and the tracking stopped. 3. it is marked as “Delivered” when it should be “Scheduled for Delivery (Not yet Delivered)“. Their response to my inquiry is as follows. 1. customer support manually update the tracking status I queried and ask “Tracking works. Is there a problem?” →I present some tracking numbers as samples. I’m inquiring in general terms. Customer support manually updating the sample trackings does not solve anything at all. 2. several times the tracking number I submitted is missing after I inquire about it.(I don’t want to think they deleted to avoid answering.) 3. finally, they would not investigate at all, saying that there is a problem with the logistics company’s API. Customer support does not work at all and contacting them is simply a waste of time.