Confusing rules, misleading information, and unresolved technical issues
My experience with Bankrolla was frustrating and exhausting. The redemption rules were unclear, and customer support gave me inaccurate information about how my winnings were calculated. They later apologized and acknowledged that their representative had made a mistake. I also experienced three separate technical issues involving winnings. Each time, Bankrolla blamed a third-party game provider instead of taking responsibility. However, Bankrolla offers these games on its platform, accepts customers’ money, and should be responsible for investigating and resolving problems with the services it provides. When I asked to close my account, they continued trying to convince me to stay, so I ultimately requested permanent self-exclusion. Based on my experience, I would not recommend this platform.