Extremely disappointed
Extremely disappointed! I purchased the Animoto for a $126 in Feb 2023. I used it for maybe two days and then forgot I even had it! I was charged $180 on Feb 13 2024 a day before it was due. I canceled the auto renewal and asked for a refund but was denied. The CSR admitted there was no intention of there being a surprise but advised I was told at the time I purchased it, it would auto renew which was a year ago, and offered me a code to pause the account. After that response, I received a 40% off coupon (as a reaction to my cancellation). There were no notices nor reminders of upcoming charges nor any price increase. I ultimately, placed a claim with my financial institution. I was contacted again this time by a senior person and advised they suspended my account (which I cancelled anyway so no biggie) because I filed a claim, which could have been avoided if the company had just complied with my request to begin with. I am hoping I ultimately get my refund but I will never do business again with his company.