Outstanding customer service and great quality
Wow what a positive experience dealing with Sava (specifically with Gary) both with the purchase and after sales customer service with my Sava Hawkeye bike. First of all after hundreds of miles of rides since my purchase in August I can't say enough about the ride quality of this machine! My previous bike was a custom built titanium frame with Campy Record group set and wheels so I know a little bit about quality. My only issue with this bike is the height of the integrated cockpit is not adjustable. This is not a Sava issue but a industry wide flaw that there is no adjustability with the integrated stem and handlebar. To fix this problem I purchased a new fork with 300mm steerer tube so that I could raise the height of the handlebar. I needed shims that matched the fit and finish of this high quality bike so I reached out to Gary to see if I could purchase some shims that fit between the head tube and the bottom of the stem. Gary was very helpful and agreed to send me a package of stems that arrived within 2 weeks of my request. What other company would do that? I'm not sure but I do know that Sava did and that is outstanding customer service!!!!!! I would definitely recommend Sava for your next bike purchase. Great product and elite customer service which is a rarity these days! MC