DJI is a joke
Delayed: Your refund is delayed as the return is still under processing Don’t worry! We are working on it. Your refund will be available soon. Nov 18 Initiated Nov 19 Picked up Nov 20 Received Nov 29 Refund issued Dec 6 Refund credited Track package Refund invoice Amazon is a joke Amazon and DJI are holding on to refunds for the best part of a month after they receive the return item. My point is they take the money instantly you return the item which is very expensive and they then wont return the refund for weeks before they even process then you have to wait for the banks to issue the money back to your accounts. While chatting, if you do not respond within 2 minutes, the chat may be transferred to a different associate. An associate will join the chat. Depending on availability, this may take a little while. We appreciate your patience. H Harikrishnan has joined the chat R I am not happy with the length of time the refund is taking as the item was shipped backed over a week ago and it still has not been processed H Hi Rosemary, Harikrishnan here, I am here to help you with the issue. I am so sorry to hear that you have not received the refund for the item. Please allow me a minute while I check this for you. Thank you for being on hold. I understand that you have not received refund for returned item. Normally return and refund takes 10-14 days if the return processing team failed to locate the item. Here i can see that item received and i will update on your account. So refund will process as soon as possible Would that be okay? R I need the refund as i need to make another purchase and im not a millionaire. The company are dragging out the refund process for no reason H I understand your concern. Normally return and refund takes 10-14 days if the return processing team failed to locate the item. Here i can see that item received and i will update on your account. So refund will process as soon as possible shall I proceed ? R why do you keep saying the item was not located when you can clearly see it was recived days ago H May i know where did i say that it has not located ? R read your messages H I am sorry for the confusion. as per the amazon Policy a Return and refund will take 14 days for refund I can see that it has Picked up on November 19, 2025 R so Amazon and the seller can take the money instantly but will not return the money for the best part of a month Harikrishnan had a technical issue. Please wait while we transfer you to a new associate. R Remya has joined the chat R Hey Rosemary! I will assist you Please allow me a moment to check this for you. R I will be putting up a trustpilot review of amazon and the seller DJI and if this is how you operate i will also be closing my Amazon account R Thank you for waiting. I can see that item Picked up November 19, 2025 R well this seems to be getting me nowhere R Let me check for refund R you have already done this twice R Please allow me a moment. R i have all the time in the world to wait apparently R Thank you for waiting. I am sorry for the delay. I was checking with supervisor R I would like a copy of this chat transcript so i can post it to trustpilot R Once the carrier has received your return package, it can take a while to arrive at our returns centre. We ask that you wait 14 days from sending to allow for any delay in delivery or processing. I am sorry, In message assistance we dont have the option to send chat transcript You can Scroll up to go through previous message us conversations on the mobile App or desktop while contacting Customer Service. All chats are recorded R send me a copy of this transcript to my email lie R I am sorry, we dont have the option to send chat transcript R lie R You can Scroll up to go through previous message us conversations on the mobile App or desktop while contacting Customer Service.". image alt text Hi, you're in the right place for customer service support. Your Image DJI Osmo Action 4 Essential Combo, Action Camera 4K/120fps with a 1/1.3-Inch Sensor, Stunning Low-Light Imaging Underwater Camera, 10-bit & D-Log M Color Performance Vlogging Camera, 1770mAh Battery Need help with this? R Yes, that’s it image alt text Looks like you requested a refund for this item, but we haven't received it back yet. Refunds are issued once returns are received by Amazon. We will issue a refund, for a product shipped by Amazon, within a maximum of 14 days and confirm it with an automated e-mail. In certain circumstances refund timeframes may be longer Did you return this more than two weeks ago? R Yes image alt text Ok, you can track your return and refund status of this item. R I need more help image alt text Ok, I'll get someone to help you out. There are a few ways you can get help. You can visit Customer Service Home, or we can connect you to an associate. What would you like to do?