I very rarely write negative reviews…
I very rarely write negative reviews but the experience I've had with this site has been awful. The website is so messy that it's difficult to use, to the point where you can't even find messages that they've sent to you!! I can get past that, though, since I know web design is messy. For a site that has everything in English, they absolutely do the bare minimum to try to understand you and clearly don't want to hire staff that will offer great customer support. Again, I can mostly get past that, since it's a Chinese company. However, my first problem arose when I bought a set of items, and one of the items was wrong. I tried to let them know, and they refused to see the problem. I sent them side by side photos comparing the item I ordered vs the one they received, explaining as clearly as possible how they ordered the wrong thing. Nope, they still didn't get it, and refused to fix the issue. Fine, whatever, I'll take the loss because I don't want them to send back the items to the seller out of my own pocket thanks. The next issue arose partially through fault of my own, as I didn't realise the 180 day storage period had almost expired on a couple of the orders, but not one other order. However, I couldn't submit the items to ship, so I sent them messages about it. I was ignored. I emailed about it. Also ignored. The 180 day period was then up, which means I'd have to pay for an extension fee. I sent them messages about the fee I'd now have to pay, and after another wait they finally responded saying that I'd need to recharge my balance (with no explanation about why I couldn't submit to ship in the first place). I recharged, then asked about the shipping process again. By the time they got back to me about that, the third order had also gone past the warehouse limit, which meant that I then had to message about extending the limit on that one, too. Finally, I was able to ship, but cssbuy stabbed one more nail in the coffin. One of the initial orders had now apparently been lost in their warehouse, and they didn't want to look for it but said that they would compensate me (though didn't tell me how). As of now, I'm still waiting on their next response but I'm not hopeful. I'll be surprised if I even get the items. Absolute con artists, bad communication, waste of time and money. Please don't bother using this site!!