I am absolutely appalled at the service…
I am absolutely appalled at the service I received from Gage. I was working with their director of sales the last few weeks (Frankie), who is in all the TikTok promotions. While working together I paid a memo to view two diamonds in person, and received the confirmation details However, due to tariffs Frankie then came back stating that they cannot honor their terms, and the only way to proceed would be for my to buy the stone outright without viewing. In addition, I would not be allowed to return Granted, I work in the supply chain industry and monitor the tariff regulations on a daily basis, which were given a 90 day extension I simply expressed my concern stating I felt that is not right, and would have no problem purchasing the stone I want to view, but if it is not what it seems, then I have the right to return From there, I received an email from their COO (David McCoy) informing me that they have reimbursed my memo, and will not be working with me As you can imagine, I was extremely taken back that the incompetent leaders at Gage would make a mistake, and then send me this email at 6pm when they close, ultimately running from the situation. Not to mention, when we first started working with Frankie. She sent over some diamonds that we loved. I put a deposit on them and Gage got back to us a couple of days later saying they got sold. Not only did they got our hopes up but the continuation of unprofessionalism that was displayed throughout the whole process was shocking. Especially coming from the Chief Operating Officer himself. I just want to bring to light at how this un-trustworthy place operates, so nobody had to experience what I went just went through moments ago.