find some other store dont use them
Having purchased from them before I felt safe to buy a second statue from them. But this time it arrived damaged. After contacting customer service and placing a report i was offered a 30% partial refund because they could not source a replacement. I was very happy with this. What could have been WAY better was the follow up service. it took MONTHS of chasing them for the refund they promised. I finally received the refund, but under no circumstances will i ever purchase from them again. Improve your customer service. It takes one minute to explain to a customer what is going on, instead of saying the same old "we will look into it and get back to you" which they do not get back to you. I hope you decide to improve how you handle situations like this in the future.