Paid in full when the carrier and booking platform failed us
Our shipment (a one-of-a-kind ceramic lamp) was lost by UPS on its way from Spain to the US. What followed was two months of chasing the carrier and the booking platform for resolution and paperwork — a genuinely exhausting process on their end. Secursus was the opposite experience. They were responsive throughout, kept the claim open while we fought to get the official loss documentation, and were pragmatic when the booking platform refused to hand over the formal UPS resolution letter — they accepted reasonable evidence instead of hiding behind formalities. Once the claim was accepted, payment followed within days. For a small business shipping valuable one-off pieces internationally, this is exactly what insurance should be. The premium was a few euros; the payout covered the full insured value. We'll be insuring every shipment with Secursus going forward. — Amitabha Studio, Sitges (Spain)