Absolutely disgraceful service
Absolutely disgraceful service — order not delivered, misleading information, and still no refund I placed an order with IGP on 25 August for Rakhi delivery. IGP accepted my order and confirmed the delivery, but on the day it was supposed to arrive, the delivery driver, Ankit, told us over the phone that IGP had cancelled the order and instructed him not to deliver it. When my sister-in-law then contacted IGP to ask what had happened, someone from their office claimed that the order had already been delivered. It had NOT been delivered to us. To make matters worse, I later received an email showing delivery information that appeared to relate to somebody else’s courier, not my order. I then contacted IGP through their online chat and spoke with Vaibhav, who told me that my money would be refunded into my IGP credit. That was around three days ago, and I have still received NOTHING. So far I have had an order that was never delivered, contradictory information from their staff, an incorrect delivery claim, a promised refund that has not appeared, and now my issue seems to be getting ignored. This is completely unacceptable customer service. I paid for a product and delivery that I did not receive, and I should not have to repeatedly chase IGP to get my own money back. IGP, please stop ignoring this issue and refund my money of £26.50 immediately. Based on my experience, I would strongly advise others to think twice before ordering from IGP, especially for important occasions where delivery actually matters.