Tech support on 2nd product
I now have both the 300SS and now the MKII water distillers. After receiving the Waterlovers MKII on 03/01, I was having the issue. I attempted to use the H2OLabs website and submitted the issue on the same day (03/01). Without any type of response I called the phone number provided on the website, in the morning of 03/03. I was able to get a hold of the tech support. After stating the issue that the MkII. The MkII's power button is illuminated and it was setup correctly. After moving it to a 2nd outlet, that had nothing plugged into it and it was the only item plugged into the fuse box curcuit it wouldn't distill. The Representitive requested 2 pictures for the undistilled water reservoir container and the entire unit. Then provided the email to send it to and requested my contant information. The reason for one star... I am sitting with a 400 hundred dollar product that I can not use. After emailing through the website, no auto-response with a timeline. After calling tech support, no... Hey, this is what will happen next. If it is a user issue (me) hey, I want to know. If it is defective, so I need to return it... I need to know.