Item not fit for purpose. Refused Refund. Ignored UK consumer rights laws.
Item was in no way fit for the intended purpose. Was refused refund and return due to it being an adult item that had been opened. Company ignored the Consumer Rights Act 2015 legislation section 10 that clearly states that the item is to be fit for a particular purpose. Further more, section 11 states that the item is to be as described, which in this case it certainly was not as it did not do the thing it was supposed to at all and the pages description clearly states what the item is meant to do. I will be opening a fraud claim with my bank and reporting the company to trading standards. I do not advise using this company. Their customer service is awful and they completely ignore the laws of the country of the buyer. (Note: In the UK all companies selling here have to abide by the Consumer Rights Act 2015 legislation. It does not matter if their company is based in another country under other laws.) Edit: Update: Contacted my banks fraud department and was directed to the transaction disputes department. Filed a dispute and within a few hours of giving them all the details they have returned my funds. My recommendations to the seller: Learn the laws of the countries you are operating in. When a user directs you to their jurisdictions legislative documentation, READ IT! Edit: Update: Bank dispute case is ongoing but still have funds whilst the investigation is completed. Will update with the results. Edit 2: dispute closed in my favour. Also note: the company E-Mailed offering me the refund if I closed the dispute. I politely refused this offer and allowed the dispute system to put them right. ShadyAF