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Eugene Tetzlaff

美国

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Creality

Customer service sucks!!!!

Purchased Ender 5 S1 through Amazon back in April. Now when it tries to do a auto bed leveling it comes to the front left corner and the cr probe does not drop down and the table comes up and crashes into extruder. They want a video of the crash which I can't do because I don't have a camera to take one. The explanation of what is happening can be understood by a 2 year old but they don't seem to get it, I guess they don't understand English. They also said they couldn't reach the site I purchased it from "Amazon"., I sent them a copy of the receipt from Amazon. Never again will I buy or suggest to anyone else to buy one of their products.

2023-12-18