I was very pleased with the help I received.
I was very pleased with the help I received from David at infimobile. He was pleasant and kept good communication. We even started the chat on my phone and we had to switch to my computer and he made it work out so I didn't have to switch from him when I had to restart the phone. It took a bit of time, but over the years making a change to from one carrier to another always seems to have hiccups. I would totally recommend and do commend David for sticking to it, asking to help by escalating my issue at hand and continuing to help to finish up the update and change. So happy. :)