Worst Experience with Vpost
I have always used your service in the past but I must say this time I got really disappointed. I paid you on February 12th... and the status update says my item was shipping out 3-4 days after and that I would receive my package latest February 28th. I have talked to your agents online thrice and no one gave me any satisfying responses other than "we will help you in all possible ways" "we sincere apologize..." and other template answers. Someone even told me they would send me an email of the delivery update but they never did. Today is March 7th, my package hasn't arrived yet so it has been a week late. I contacted your agent again and guess what.. they told me the item is still held in the US ?? after 3 weeks really??? To make it worse, when I asked them how come it's been held up in the US custom for 3 weeks (I am only shipping my wedding shoes fyi) and when can I expect it to arrive.... your agent DISAPPEARED. They just stop responding. Is this really how you train your customer service to handle enquirers? Your price is not cheap yet I still trusted your service because I have never had any problems before. But this time I am not sure if I would even get to wear my wedding shoes. ===== Update: March 8th 2022 Case number CAS-6210411-H2B7V3. Vpost ID: SG-1081-6563. FYI. I tried to talk to one of your online agents again today and again I got no response. Literally no response. I provided him the tracking Id and he seemed so clueless.