SyncBackSE Review: Product & Customer Service
While not an IT pro or a programmer/coder, I have been building my own Windows computers for about 20 years, so not a newbie – and I am compulsive about backing up everything – from files and folders to full system. I'll first address the software, then customer service. The Product: Once set up, it works really well and fast used manually and via schedules. I'm impressed. However as others have stated online, it could be more user friendly: -- Creation of backup profiles is clunky: one has to browse for every single directory one wants to backup. It would be much faster through drag-and-drop, like the freeware Cobian backup has done since 2000. -- By default, each profile does a “automatic slide-out” which one has close before running it and tell SynchBackSE to not do again. I don't know the purpose of this and my guess is that most people don't need or know what it is either. I can be nerdy and work through such things for I deal with professional audio and video software that are rather complex. But for the general consumer such setup hurdles for a backup program may be a bit confusing and frustrating. So while it works great once set up, these issues resulted in my giving this review 4 out 5 stars. ___________ Customer Service: Due to some occasional instability with the full system image backup and restore program I have been using for many years, I looking into alternatives. ChatGPT and other sources seemed to say that SynchBack could do this also. So I assumed the PRO version of SynchbBackSE would provide this and so I paid for the upgrade only to find out I was misinformed: -- 2Brightsparks unfortunately does not included any system backup and restore software, be it via SynchBack or otherwise. So I contacted the company within an hour or so of my purchase to inquire if any refund was possible. Response was fast and I was refunded within a day as a “product not as expected.” This is rare as far as I know. A lot of companies won't refund any online software download purchase. So they were gracious. That matters IMO.