Their lack of customer service and the glitchiness of the app is the same as before
I've been using the new MoviePass service for going on 3 weeks now in the Florida market. I purchased the $10/mo plan which gave me 34 credits to use for a regular movie (not 3D, not IMAX). Per their cost breakdown, a matinee movie is 10 credits, for any day, any time before 4pm. In the first week, I was able to watch a matinee of Black Panther for 10 credits. Everything seemed to work fine. However, in the past week, the prices of ALL the matinees at the same theatre have changed, from 12 to 17 credits, and today have more than doubled. Today, if I want to watch a matinee of Avatar on a Friday, it's 21 credits. I've tried to reach out to the live tech on the app, as well as email their support. I have not heard back from anyone if this is an error, or if this is their business model. If they continue to jack up prices without any reason or notification, I will not be renewing my membership. This is not what I signed up for.