Private transfers
I booked private transport through agodas website for my mam. When she arrived at her destination, she didn't get what I ordered, it was a shared mini bus with 11 other people. I got onto the company that agoda books through and they investigated into it. They got back and said they would refund 50% of the fare, I wasn't happy because if I booked a shared mini bus it would cost alot cheaper. I am still waiting on that refund nearly 3 weeks later. I cancelled her return transfers and got deducted €10 even though on agodas website it says full refund. The third party company said I have to get onto agoda as they are the ones that give the refunds. I have emailed agoda twice no reply. I have done the live chat and got told they can't help as they only deal with the accommodation side. So be aware when booking transfers through agoda, if something goes wrong you can't find help off agoda. Thank you for replying but I have tired all the links ye have given in yere reply but none of them deal with transfers. I am 4 weeks now and still no refund and no one to contact.