Quick Resolution
I ended up with two orders of the same thing because of some sort of processing glitch on OGL's part. When I discovered this, I contacted customer service and they told me I had used two different emails. I knew this was not the source of the problem due to purchase dates associated with my cc. I explained the issue again with even more data points and it was escalated to more senior representative named Bonnie. She offered me a very satisfactory solution and all was resolved quickly and easily. I would not hesitate to order from here again.