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Fresh N' Lean

Food is tasty but that's where it ends

First, the meals are tasty and while important, this is where the good news ends. I received 3 boxes from Fresh N Lean before I cancelled. All 3 boxes had busted open to some extent. The first box I received had been taped back together I assumed by UPS. The boxes I received in weeks 2 & 3 were also ripped open although not taped up. It is disconcerting to get a box full of food that has been exposed to the elements. It's apparent the boxes they use are not strong enough to handle the food containers and the frozen gel packs. Week 3 contained an incorrect item that I could not eat and had to throw away. I emailed the company the Friday I received the 3rd box and after not hearing from them by Monday, I cancelled the service. It's been a week since I wrote the email and I still have not gotten a response to my concerns or the incorrect order. I find dealing with the disposal of the gel packs annoying. I can't dump the thawed gel down my sink as they suggest, so I've had to come up with another method which is time-consuming. I can't recommend this company due to their shipping & order problems and their lack of customer service/response.

2024-02-23