Received damaged product and no response from customer service after multiple attempts
When I received the photo blanket I ordered, there were big white lines running down it (as if the blanket had wrinkled during printing). I immediately contacted the customer support email describing the issue and including pictures. I got no response, so I tried a few days later, and then again a few days after that. I then tried to contact them through their website portal in case my emails weren't going through for some reason and still got no response. I am going to have to initiate a chargeback with my cc company, and not only is this a pain in the neck, I'm now not going to have a gift in time for the party I needed it for.