Left us stranded at JFK airport. Beware.
Booked a transfer with this company through Expedia to get us from JFK NEW YORK to our hotel Hilton New York Fashion District. NEVER AGAIN! Got some strange messages from the driver before our flight left about our pick up time. Said he was going to pick us up at 19.30 but I queried that as that was when our flight was due in. Obviously there would be security and baggage pick up. After an 8 hour flight and 1.5 hours stood waiting to get through passport control, we got our bags and headed out feeling bewildered into the freezing cold. We got to the pick up point at 21.10…it was out of our control and we were abandoned and let down severely by this company. Phoned their helpline but were told it was at the drivers discretion and they couldn’t get hold of him anymore and weren’t able to help but to contact Expedia. Not easy when it’s 1.10am in the uk. Left us with no option to pay for a yellow cab at $85. Ruined the start of our break to NYC. Complained to Expedia and they contacted Elife who refused any refund. How can they con people like this and leave them stranded? Never again. UPDATED Read their reply below and pretty disgusted tbh. One of the busiest airports in the world jfk security is never quick as they should know through experience and to be starting the clock as soon as the plane lands on the tarmac is ridiculous! Who can embark a plain while its taxiing to get their transfer straight away? Were we expected to parachute whilst it landed. Are they serious? Would you not check with the airport the wait times for security? You pick up from a hotel and I get it we should be there but you pick up from jfk and start the wait time earlier than the plane is scheduled to arrive because that’s when the plane landed? Are you serious? Have you ever been through jfk airport? Clearly not. Unprofessional and no common sense. NEVER AGAIN. Be warned everybody! This company has no idea! Insulting. If I could give them a zero rating I would. We are well travelled and I’ve never known a company start your pick up time from the time the plane hits the tarmac. It’s clearly flawed and defies common sense and professionalism. I feel sorry for any elderly people who book this company, we moved as quickly as we could and still couldn’t achieve their unrealistic timings! Pathetic response. I wonder how often they use this ridiculous and unfair policy to cancel transfers from JFK. In the six times we’ve arrived at JFK it would have been IMPOSSIBLE to get this but they keep your money anyway? 🤔At no point did they tell us about the wait timings until they’d left us stranded. They still haven’t addressed the strange messages prior to departure. Disgusted.