I ordered three boards
I ordered three boards, H5s, and paid for the 25mph upgrade on one of them and an upgrade for colored wheels on the other two. They sent two boards with only black wheels and no speed upgrade on the third board. So, no upgrades sent. They sent the wheels separate but said I should just keep the h5 with no speed upgrade or charge me to send it back. I ordered another H5 with a speed upgrade, and they immediately changed the teamgee website to show no H5 board available any longer with a speed upgrade. Then, they canceled the order without my consent but sent an email saying that it was canceled at my request, which it wasn't at my request. Then my regular H5, that they forced me to keep, started having problems with the remote, so I ordered a new one, and was told because it was under warranty they would just refund my money that I used to purchased the new remote. It still has not been refunded at this date. The board had never had the same range on one charge as described. You're lucky if you get 7.5 miles in one charge but claim closer to 11 miles in one charge. The board is showing stress cracks on the underside of the board. All this, and I still never got my 25 mph upgrade, and they forced me to keep it. I like the board, but I never got what I wanted. And they wanted me to pay more for the H9, which has a speed of 25 mph like the upgrade I wanted. They never gave me what I wanted and changed the website to show it was not available. Canceled without my consent, even though I would have waited until it was available. I think their is a lot that can be improved with customer service. I have even read many reviews that claim poor customer service. I just wanted the faster speed, and they never made it happen. Ray Teamgee Customer