Ending my relationship with smokstore.com
I purchased 2 ecigs in November & got them right away. I ordered another one Dec 15, 2023 & customer service canceled my order, 2.5 weeks after I made the order. Apparently, they only had that ecig in fluid blue & that was fine. Somehow, the only individual that handles customer service uses a translation software that obviously isn’t very good. It took a month to handle, cancel, refund, answer questions surrounding this order. I am under the impression that Smok store is no longer a U.S. based company. Which matters to people in the U.S., because we’re expecting to receive something that normally arrives in 5 days! The customer service also sucks now! In my opinion, if you change the way a company runs, the consumer should be alerted in some fashion. Also, most companies hire people who are bilingual to handle customers they speak other languages. Not employing a bilingual/English speaking customer service rep, has cost whatever this is (it’s not smokstore.com) a lot of money. That word I will spread! #AvoidSmokstore.com #