The customer service is horrible
The customer service is horrible. It is literally a bot answering your problem. It is not the first I use the customer service and everytime I use it, I'm just utter disappointed. So far, it is just bugs so I don't mind much. Just try to avoid customer service as using it literally means no using it. Recently, I have overpaid twice on a bundle and I received only one bundle. I was forced to use the customer service which I despise. All I ask is just to give me the bundle when it is available the next day or week but the answer that is given to me is generic answer saying they will continue to improve their service kinda BS. Not to mention, the game that I play using Gtarcade has been bleeding players' money dry. It is almost to the point of becoming a P2P game. All those who rate 4 and above most probably never play the game long enough or use customer service before. However, it is undeniable that the games provided are great and entertaining for a long period of time but their service is just bad. If you overpaid certain thing, you lose your money. If they implement something ridiculous and spoil your gaming experience on the game you love, you suck with it and move on. They just don't care.