Do not order hair from this company!!
Do not order hair from this company!! So I was a first time customer, ordered a headband wig. Got the product and the colour was more of a brown rather than a natural black like the product described and the pictures displayed. Contacted customer service to return. They gave me excuses, tried to tell me I was wrong. The part I was shocked by, is that this customer service representative started to guilt- trip me into keeping the hair saying his salary would be cut and that his boss was mad at the situation since I wanted to negotiate a partial refund. He told me it would take a while to ship the product back hence I thought the partial refund would be a decent conclusion. If your customer service, isn't it your job to ensure your customers are satisfied?? The most unprofessional dialogue I've ever experienced from an "official company". Ended off with an ultimatum in which the sales representative said to either send back the hair or get a partial refund which mind you, was less than half of what I paid for the wig overall. Very disappointing and negative experience.