Quick, efficient customer service
Since I had a one-time use for your product (last year, and it worked perfectly), I appreciate the quick response and implementation of the refund for the renewal payment. With just one email, you could finalize this transaction in less than 24-hours. By comparison, I have been waiting for over two months for a worldwide consumer products company to provide a credit following three separate telephone conversations with their customer service department. Given the opportunity, I will highly recommend your company and products in the future.