Poor Customer Service, No Follow Through & I Paid For Something I Have NO Idea When I will Recive
I sent an order in for some simple painted edge business cards for a new doctor that just started at one of my client’s dermatology offices. I was assured on Friday last week that it would be there by Wednesday this week only an email from them that was cryptic. Here is that timeline (because calling results in a 20 minute on hold that no one answers): Received August 3, 2026: We are writing to inform you of an issue identified by our production team with the following job: J6609196919-001: Dr. Berman Business Cards - Shipment 1 - Set 1 To ensure you receive the highest quality product, your order will be reviewed by a quality assurance agent. An update will be provided shortly. We sincerely apologize for any inconvenience this may have caused. At 4 Over, LLC, we are committed to delivering exceptional quality and service, and we take matters like this seriously to continuously improve our processes. Message back to them same day: We need this order by Wednesday. Please help. Their answer this morning: Thank you for contacting Quality Assurance. We apologize for any inconvenience caused to you and your customer. Your ticket has been assigned to a Quality Assurance agent who will review the issue as soon as possible and provide you with more information regarding the order. Please do not hesitate to let us know if you have any further questions. My reply to them: Thank you for sending me this message. I am working with them now to find out when the business cards will go out. BUT NO ONE HAS CONTACTED ME, AND MY CLIENT IS UPSET WITH ME AND THEY ARE GHOSTING ME. This is unacceptable.