Buyer Beware
I ordered clothes from this company back in the middle of March, used Paypal pay in 4 to split the order hoping I would receive the order before I completely paid for it. So almost 3 weeks go by and order still not received. I check their site and tracking number, it shows delivered but no package was left at my address. I reach out to their customer service department to find out what to do in this case. I also reached out to the local shipping carrier who confirmed no package was left at my address. In the mean time I get a response from Rosegal CS, telling me that they do not show it delivered that it is still in transit. So I send them a screenshot of what I was showing on my end. They told then they have to research it on their end and could take 7-10 business. Hold up, so you expect a customer to wait while paying for items they do not have. I told this was completely unacceptable and they needed to resolve this issue sooner. They came back tonight telling me that they show it was delivered successfully to the address I supplied. Well I do not know where this package went or where it is, because I never received it. I don't want to say they are a scam, but that is how it feels to me. They take your money and you never receive your items. They tried to shove their terms and conditions at me, I could care less about them. They apparently do not care about their customers and just money is the bottom line. I will never buy or deal with this company again. They finally offered me a partial refund which I might as well take because they will never give me a full refund. A sham of a company in my opinion. So beware if you buy anything from this company, you may never get your package and be out money.