FRAUD by Booking.com, hosts be careful !!
I cannot recommend Booking.com based on my experience as a property partner. I became involved in a dispute regarding reservations that I believe should never have been accepted. Throughout the process, I repeatedly asked for the technical audit logs showing who reopened my property's availability and who cancelled a reservation. Despite many emails and hours on the phone, I never received a direct answer to those specific questions. What concerns me most is that messages which were previously visible in my Booking.com Extranet and which I was relying on as part of my records later disappeared from my view. I did not delete or archive them, and I have repeatedly asked Booking.com to explain what happened and to provide copies of the missing conversations. I also found the support process extremely frustrating. Different agents gave different explanations, I was transferred multiple times, calls were disconnected, and my requests for technical evidence were repeatedly left unanswered. In my case, the guest did not receive the stay, and I did not receive payment. I have asked Booking.com to explain exactly what happened with the reservation and the associated funds, but I am still waiting for a clear explanation. Until Booking.com provides the requested audit records and a transparent explanation, I have no confidence in the way this matter has been handled.