NO REFUND FOR FAULTY ITEMS
I received a faulty phone case from China & contacted the company immediately with photos. Their offer was £2 - the case with shipping & taxes cost £19. Their final offer £4 came with threat if escalated to Paypal would demand return. This is exactly what happened and Paypal accepted their offer to close case. I have had faulty plastic items from companies in China who have immediately refunded. This company does not care about honouring a faulty item for customers and trades on high return costs prohibiting suitable refunds