Kaleidos Makeup
Kaleidos is based in Shanghai, I’m in the states. I ordered two eyeshadow palettes from them, and one arrived with a shattered eyeshadow. I took a photo, emailed their customer service, and they promptly refunded my money on the broken palette and gave me instructions for repairing the broken shadow, no return shipping necessary. This is the kind of customer service that deserves credit because I’ve bought things from other smaller companies and it’s no refunds, no returns. I have a small business that deals in skincare and cosmetics, so I know that every penny matters, and for them to refund me AND give instructions for repairing the eyeshadow is really great service in my book. They’ve guaranteed I’ll come back again in the future for their products, which are some of the best I’ve ever used. Although shipping takes a while halfway around the world (obviously), their products and service make it worth the wait to buy from them. I will be a Kaleidos customer for many years to come, and I will recommend them to the other makeup junkies I know.