Terrible experience with this less than…
Terrible experience with this less than reputable retailer. Ordered a Tamron 18-400mm lens on 3/31/22. Advertised price was $599, and that was the only lens choice available for that make and model on their site. Shortly thereafter received a telephone call from a store rep who used bait and switch technique to increase the price. Said that I had ordered "International" version of this lens and that it had plastic mount (which is untrue) and that it had NO warranty (which is also untrue since they all carry 6 year limited warranty for new lens). Since I had no time to research I reluctantly agreed to what appears to be out and out lies regarding their product and price. They added an in-store extended warranty to the product and increased the price to $699! Also indicated they would send revised customer order prior to shipping, which was never received. Plus, they asked if I would desire customer signature required for UPS delivery, which I did, but that was never on the shipping order and the lens was left on the front porch. I tried several times to reach them via email with no response, attempting to cancel order prior to shipping. They went ahead and shipped anyway and I received the lens on 4/3/22. Box has NOT been opened since it is a birthday gift for household member, so unsure of condition of lens or what was included in box. Reached back out after receipt to request return and was provided a return authorization but that carried a 20% restocking fee which would ultimately negate any original savings. Due to the poor customer service and less than transparent sales tactic I was just seeking to have the extended warranty charge removed and let the matter go, even though I will never purchase from them again and strongly recommend others heed this warning! They have not responded to my requests.