Guess some things NEVER CHANGE/ Bait $ Switch
AVOID USING THIS COMPANY AND/OR WEBSITE! I read reviews about exactly what just happened to me but said, “nah, that won’t happen to me….” WRONG! Yesterday I went online to their site and ORDERED 4 Enkei rims. THEIR SITE had them listed at $152/ea. I added them to my “cart”, entered my info, CC, etc. TODAY I saw 2 missed calls from a FL # (no message left). On the 3rd call I picked up. A “CS Rep/ sales person” advised me that “they” (4wheel online) could not honor THEIR LISTED website price because they were JUST AVISED (today?????) that the “vendor” raised their prices so I’d have to pay an ADDITIONAL $17 p/rim. I asked for a Manager. I then spoke with Rob (mgr) whom basically regurgitated the same Q card written response. When asked why their site had them listed at $152, WHY they wouldn’t HONOR THEIR LISTED/ADVERTISED PRICE. He said they’re a VERY SMALL group, that they have thousands of listed items, that they don’t have the luxury of employing IT people to continual monitor THEIR LISTED PRODUCTS prices daily; it’s not until an order comes in do they “know” what they’re selling for. CRAZY, right? I then asked to know who the CEO of the company is so I could bring this deficiency to his/ her attention. Rob REFUSED to provide me with ANY additional management info saying, “I’m Rob. I’m the manager. If you have an issue, you can speak with me.” He then asked whether I was still going to “buy” the rims at the new “bait & switch” cost. I declined. He then, basically, said that our business was done and disconnected. Be AWARE! If you order something from their site and the next day you see a FL # on your phone, be PREPARED for a price INCREASE. Lesson learned….it’s not always bad to buy from the “big chains”; at least they won’t/ don’t call later and CHANGE their LISTED/ADVERTISED costs!!! Very DISAPPOINTED!