Total lack of support for technical account issues
I am filing a formal complaint regarding a persistent technical failure on your platform that is preventing me from accessing products I have legally purchased specifically orders P84890231 and P84653269 for 3 x 100 QQ Coins following these purchases your system has effectively locked me out of my account and despite multiple attempts to use your automated password reset tool no verification codes are being delivered to my registered email address which is a documented technical failure on SEAGM side I have contacted your support team repeatedly through ticket 30106 but instead of investigating the delivery failure or providing a manual access override your staff continues to provide generic automated responses citing Terms of Sale which do not give SEAGM the right to keep a customer money while providing a technical barrier that prevents the retrieval of the product as this constitutes a Denial of Service I expect an immediate resolution to this deadlock by issuing a full refund to my original payment method or the immediate conversion of these orders into SEAGM Credits to be used once my access issues are manually resolved by your senior technical team and if this matter is not escalated to a manager and resolved within 24 hours I will proceed with a formal dispute via PayPal and submit these records to the relevant consumer protection authorities in the EU as I look forward to your immediate manual intervention.