An order placed on April 19 on hold…
An order placed on April 19 on hold because the product is not in stock, again. I call the customer service several times, on April 26 Billy Shi and Ada confirm that the product was found at the supplier and that it will be shipped as soon as possible. However, the next day, April 27, I was told that the product was no longer in stock and I was offered a "similar" product that in reality had nothing to do with it! Billy Shi and Ada told me that the problem was solved when in fact it was not. They are not at all professional and I do not advise you to trust them, which is the case of many customer advisers. You should invest in software that updates inventory directly with the suppliers instead of taking away the agents you've been working with for several months. Mango was a very professional agent and I regret not working with her anymore. The order tracking was up to date with her! Update: 1 month later it is still a disaster. I have 3 orders that need to be reimbursed because I had been certified via a ticket and via customer service that the product was in stock. On May 9 I was even told that the product was on its way to the warehouse. An order from April 28! And today the product is not in stock and I have to refund 3 customers! And that's not all. Today I also learned that another order from the beginning of May is finally not in stock. While I had asked before placing the order. In fact we are the 13/05 and I have already lost 150€ of turnover because of CJ. I do not advise to use this platform. And I still don't have the right to an agent, even though I'm losing business because of them... We are not taken seriously at CJ --- And Alan at customer service told me that a product was in stock and when I ask if there are many parts available, they finally tell me: not available for now, just found a supplier but like 4 times expensive All this in 2 minutes of conversation... if I had placed an order when he told me that the product was in stock 1 minute before without asking the quantity, I would still have had a problem!