Phenomenal customer service
Phenomenal customer service, despite being a first time customer. I work an unorthodox overnight schedule and was trying to order a costume for my young nephew. Prompt delivery, package received in perfect condition. On the costume the tag read 3XS which was slightly confusing because I had ordered a Child's Large. (I learned later on that 3XS is the same size as a Child's Large) Because of my erratic work schedule, meeting up with my nephew to ensure that the costume comfortably fit took longer than the allotted time to properly file for an exchange. Sadly, the costume did not fit regardless of actually being the correct size that was requested. "Not a problem, as a customer I made a mistake. My personal simple solution: purchase a whole new 2nd costume and leave a friendly heads up for other new customers to make sure they are personally/properly informed when making purchases." -My thought process about how to handle the situation. 2nd costume also promptly arrived and was a perfect fit. My nephew's happy, so I'm happy. Mental note: I need to update my review. Before I had a chance to update my review, a representative from CosplayShow, reached out to me via email to express how CosplayShow wanted to help rectify the concerns I had expressed within my review about the first costume ordered. Totally unexpected...I was more than willing to acknowledge my personal fault with the first costume I had ordered and chalk it up to a valuable lesson learned. Outstanding customer service. This whole ordeal happened within a span of exactly 30 days and as a customer I have already made a 3rd purchase and will continue to shop through CosplayShow.