Takes your money and never delivers service
I signed up for a paid July 17th event in Chicago, only for it to get postponed FIVE! times, the last of which was scheduled for September 27th. Per Eventbrite’s policies, I then asked for a refund since the service I paid for wasn’t ever delivered within a 45-day period, and a refund was promised within another 15 business days, but I STILL never received one. They need better customer service and might benefit from not allowing reschedules to go along with their “no refund” policy. If someone needs to reschedule, have that customer miss out on potential matches and their money, not the customer who always intended to go. At the very least, the participants could possibly make 1 or 2 new friends, even if it’s awkward at first and not exactly what they paid for. That would still be better than nothing at all.