Would like to change the review if they…
Would like to change the review if they can resolve the issue correctly, went to request my first ever pay out, after passing the 100k challenge with them self, only $2000 I traded beyond carefully, checking forex factory every day and very rarely even trading with a risk larger than 0.5% upon requesting my pay out; they responded with denied pay out and breached my account for news trading, with no evidence other than a screen shot of news folder from the 11th April, news release was 14.00 UTC time but I’m in the UK so makes it 15.00 GMT, I was sure I didn’t trade anyway near news that day, I checked my dash board; the last 2 trades I placed that day were at 11.58am GMT and were closed at 12.07 GMT so that’s 2 hours and 53 minutes before said news, the only explanation I can think of is they have gone off the MT5 times, which for some reason are 2 hours ahead, so would make it 13.58 - 14.07, but I would of thought for international company they could check their own dashboard and be able to tell different times in different time zones. Upon sending all this evidence my account has been closed and no response from risk department. Unfortunately online chat isn’t the most helpful or polite. I would like to continue trading with them if they can see there fault and rectify this issue. After a week or so of waiting to write this review to see if they can rectify, I’ve come to the conclusion that it’s not going to happen, the most recent email they have replied with is a completely different trade from the original and was in my phase 2 challenge, still while trying to correlate UTC 0 news time and their servers which are UTC 3, I’ve had multiple conversations with fundedx discord agents who have agreed with me, even this morning some one asking the same question and the agent replying their servers are in fact in UTC 3, this makes my trades 3 hours away from news release and there rules are 5 minutes. I’m very disappointed. Risk department have only sent me photos of forex factory in UTC 0 and my trades in there servers UTC 3, no proof that their servers are in UTC 0, as I’m sure they can’t as they are not. Very much a shame and seen multiple people in discord complaint for the same thing.