I Would like to request the management…
I Would like to request the management that They must really train their staff to value customers. Bhagyashri is very rude and talks to the clients as if the service they provide is of no charge. If I'm paying for something I expect good/reasonable service in return . She also hangs up the phone and doesn't even return a call back. They also establish the client details as soon as the cal goes through and therefore ignore or put the call on hold. I'm a customer from 2015 , all these years had amazing service , now the call centre is handled by staff in india, and their customer service is rubbish, they think they can talk anything to customers and be rude. I hope Susan will look into these mattress and train her staff better or hire more qualified and professional staff.