Used to be really good but they've gone seriously downhill
Used to be really good but they've changed their policies - used to be you could miss a check/cancel late 2 times a month (on 3rd they'd block you from using the app), and then they changed it so you could only miss 1, and now most recent update I got is that from Feb 2026 onwards you can't miss any class you book into or you won't be able to book any classes for the rest of the month -- unless you pay an extra fee of course!! It's insane to expect that everything will always go perfectly, and frankly extortionate. They keep talking about how they're trying to be 'fair' to others while implementing a policy that is not only wildly unfair but also under blatantly unnecessary premises - the classes I book into regularly have 20 or so extra spots open, can't recall a time my gym's classes were ever fully booked. I'm not preventing anyone from booking by once a month missing or 'late cancelling' a class. This is very obviously a money grab. ---- Edit (2) LOL Okay, so first Wellhub gave a completely generic copy/paste response that basically confirmed what I said, that that their reasoning is so everyone can 'have a fair and equal chance to book'. When I pointed out that this is just confirming what I said above, they now put in the current comment. So, let me explain why this is not fair or equal. But first, here's the summary: Wellhub is doing a money-grab that includes almost certainly breaching Consumer Protection laws, acting in bad faith to the companies' who they signed up with prior to this late cancellation change, and which penalises Wellhub customers for a month (instead of being fair or equal) for someone else's possibly 'potential' ability to book for one day, which is incredibly unfair and unequal. So - more detail: 1. Unfair to the companies that sign up for Wellhub -- When my company signed the contract with Wellhub, that meant that if employees did pay for Wellhub they could miss 1-2 classes a month without being blocked from booking. That's no longer the case, which means that the company is now paying/has paid the same cost for less features/flexibility than originally signed up for. And I personally wouldn't be asking HR to renew when contract renewal time comes around. 2. Unfair to those who signed up for yearly contracts -- If I buy a 1 year subscription, Wellhub should not be able to change such significant features/what I receive from that subscription to this extent. This is in fact so unfair it's at least tiptoeing and possibly outright crossing the line of the (in Ireland) Competition and Consumer Protection Commission rules (CCPC), which state that: a business must always provide digital content/services to you that works how the business said it would ...[and] matches any advertisement, information or trial version you have seen. That is, if I or any other customers bought the one-year subscription when the 'information' or 'version' was that I get 2 cancellations per month, than this change means it no longer matches that, and so is in breach of CCPC. If they want to make this change, they need to provide a penalty-free cancellation/refund option for those who don't want to use it anymore, given the change. To use a simile, it's like they get you to sign up for a yearly delivery subscription for 3 cakes a month and then reduce it to you getting only 1 cake a month, when you've already paid for the full year. 3. Unfair to all existing customers (incl. monthly) - they are saying that they won't let you 'late' cancel because you could potentially be taking up a space that others could use, to which I have to ask... Why is Wellhub putting the interest of me, a paying customer, below that of other (likely non-paying/non-Wellhub) people? This is the opposite of equal or fair, and is in fact wildly disproportionate. This policy means they're putting somebody else's 'potential' loss of not getting to book this one specific class for one day over my confirmed loss of not getting to book any of the classes I want for an entire month, despite me having paid for it!! That is so insanely unfair it's shocking. The entire point of a subscription is that you get preferential treatment, and here they are prioritising their non-customers (since most who would potentially book a class if you didn't aren't Wellhub customers anyway) and penalising you far far far more heavily than makes any sense. Also, do feel free to copy from above if you'd like to use any of it to: a) lodge a complaint with Wellhub b) lodge a complaint with your local consumer protection board or c) write your own review. Edit 3: LOLOLOL Wellhub reported this review for defamatory content, but it's only defamatory if it isn't true! And I told no lies, so review's still here. To Wellhub, if me telling the truth about your policies is so problematic, maybe the problem's with your policy.