TB Customer Service is A1!
One of my favorite parts of shopping with Toybeta (TB) is actually the customer service (CS)! Whether it’s changing my address, suggesting something to stock in the shop, tracking a package, or sending a gift to a friend, their CS team is always easy to reach. They take their breaks and such (as they should!), but otherwise, they get back to you p fast! Once, I had a package that was lost by a carrier soon after arriving in my country. I contacted CS to see if they could help. After investigating my order for about two weeks, TB issued a refund for the entire package without me even asking! Now, refund policies are pretty standard among online shops, but TB’s CS team is highly responsive, and professional yet personable- making their customer-focused refund process really stand out (to me, at least). So I trust TB as an online reseller for authenticity, fair pricing, and an awesome CS team. That said, as of this review I've made about...200 orders? All smooth. Never been a hassle.