Cancelled Order Still Shipped and Charged Anyway
This was one of the worst online shopping experiences I’ve had. I ordered a pair of shoes and heard nothing for weeks. When I finally called customer service, I was told they were waiting on stock and the order could not be fulfilled. I cancelled the order and bought the exact same shoes from Amazon, which arrived the same day. Weeks later, Road Runner suddenly emailed saying the shoes were shipping anyway. I had to call customer service again and wait around 40 minutes to speak to someone, only to be told there was no record of my original cancellation request. The representative promised the order would be cancelled and intercepted before leaving the warehouse. That never happened. The shoes still arrived and my credit card was charged. The company completely failed at inventory management, communication, and customer service. Customers should not have to repeatedly chase down a company to stop an order that was already cancelled.