Their how-to guides suck
Their how-to guides suck. LOTS of errors, typos, and bad grammar. There is one bad guide, screenshots which don't match the guide, another crappy guide, a useless video, etc. None of which match each other. We struggled for a week to upload a random world generated map from PC to theit server. Tech support for Medium level tier subscription was snobby, instead of clearly explaining what the issue was, kept sayong we did not follow the guide. But following the guide does not get you anywhere. I pointed out to their tech support the issue with their howto guide which must be addressed for the benefit of customers and to eliminate me needing tech support to begin with, but they were not impressed, did not press for specifics, and I did not feel like they care to address it.