You provided an online link for renewal…
You provided an online link for renewal of policy via sms and/or email. We used our Samsung phone to link on to the website.....but it does not work. Tried several times over the last 2 days... still failed. Contact your helpline. this morning... an officer informed me that it works and asked me to try again..... I did try gain but it still cannot work. Your officer did not advise me to try other devices/computers. Called your help line again after failing to access your website. Took some time to connect with an officer ... managed to get hold of "Raj"... After discussions with him, he informed me that the FWD website does not work if we use Android web bowser or Safari browser. It only works with Google Chrome. My complaint/feedback is : why can't your company fix the problem or tell your customers upfront that we can only use Google Chrome to access your web site? Very disappointed.