Overcharge Shipping Charges by VPost for Small Item Package
Hi, has anyone here fell for the latest VPost marketing tactic that they will start removing their Base Charges, effective from May 9th 2022. I'd been giving frequent business to VPost and shipped out several times from UK-SIN. Since early May 2022, VPost started this campaign that they will have New Pricing structure and remove the Base Charges, and charge accordingly based on Actual Weight of packages. I trusted in them and recently bought 2 cups and 2 very small cutlery set, which I'm very sure the Actual weight of the items weigh very little. and with the latest drop in the GBP, I took the opportunity to purchase the 2 cups and 2 small cutlery sets in UK. and now my package has arrived at VPost UK Facility, and to my shock, VPost now charging me SGD$90.00 for Standard Shipping (which takes 4-10 days), this is very expensive. The Shipping charges are now costing even more than what I paid for my items (2 cups and 2 small cutlery sets). Now that I contacted Vpost to give me some discounts, they only reply that it is Standard charges! Very bad Service attitude. and the Customer service agent was not interested to file a Case ID for me. This is very shocking that VPost is charging SGD$90.00 for an item package of 1.6kg only and I don't even know how they weigh my Item package at 5kg based on Volumetric weight! Now I really don't wish to ship out at the cost of SGD$90.00 just for this small package. This is really the last time I'd ever want to use VPost Services as I feel their charges are Opaque and ridiculously charging even for long term customers like myself.